In the year 2022 customers are becoming tech-savvy and fast that is why your food delivery App for the customer should be fast nowadays. Food Ordering App for customers helps to provide better service and should be easy to operate from anywhere and at any time.
Through the food ordering app,
customers should be able to easily search for their desired food and
restaurants without any hassle. With customers' mindsets being very fickle these
days it is very important that we offer the best of the breed features to
customers for them to continue giving their business to us.
Let us look at some of the most basic and must-have features your Food Delivery App should have:-
1. Registration and Profile Creation: This
is the first method through which the customer is able to browse more about the
application. For registering a large number of customers, the registration page
should be simple and understandable.
The registration page should contain only the actual section and
ask an essential question so that the customer can complete his registration in
less time. Also, there should be an option to register through social media as
well.
2. Reviewing restaurant profiles: In general, we all visit the review page of the
application to know about the feedback of the previous customer, who had
previously ordered food. So, this is one of the important features of any
application and should be added to the app this is also the most used
feature by the customers not only in food ordering but in any type of online
ordering.
3. Food Searching: After
the registration is complete, the customer will move to the Food Search
section. So, the food search section should be simple and all the lists with
the restaurant name, location, restaurant type, menu, and so on should be there
so that customers can order their desired food from the desired restaurant.
Deliveroo does this very nicely and you can check this out in delivery clone
businesses
4. Adding food to cart and scheduling order:
Sometimes there may be a situation that as a customer we are searching for any
food but we cannot order at that particular time, so if cart If there will be
an option then we can easily save many dine there and order them in one go as
per our availability. Also, this process needs to be as simple as possible try
to avoid multiple clicks, and allow customers to add to the cart and preschedule in one click or at least as less number of
clicks as possible.
5. Ease of Payment: The payment option is one of the
important features of every online delivery application. Therefore, as a
business owners, we should strive to develop a simple and easy-to-understand,
and secure payment section. You can add multiple payment gateways for
hassle-free payments. You should offer some gift vouchers, promo codes,
discounts, etc. to make your customer happy. These days everyone has UPI
payments and this has made online payments very very simple.
6. Providing Contact Information of Delivery Person: After
placing an order, the customer surely wants any details like restaurant contact
number, the contact information of the delivery person so that the customer can
easily get updates on his ordered item. This is one of the ways by which you
can better serve your customer.
7. Real-time Tracking: This
feature allows customers to make accurate estimates through Google Maps without
having to contact the delivery person. This is really a hassle-free feature of
any online application. This feature was considered advanced technology
a couple of years back but has become a must-have in every app nowadays as it's
become very easy to integrate google maps
8. Reviewing Order History:
Sometimes as a customer, we want to see our past orders and we want to place
the same order again. So, if you provide this order history feature then your
customer will like to visit your application more. Also here you should provide a one-click reordering process as this makes it easier for the customer to place an order again and definitely increase your sales.
9. Food Rating: This
feature includes more glimpses on your application. This is a real feature of
the online ordering app so that customers can share their thoughts about your
app. As a business owner, you surely want to know how your app is working? Are
your customers satisfied or not? Is any modification required? So that, you can
modify your app as per the requirement of the customer.
Conclusion:
The above-listed
features are the most basic features that every online ordering app should
have. If you already don't have them in
your food delivery app then it is high time you add them now. If you are
looking to start a food delivery business or adding features to your current
food delivery app then do check out edeliveryapp's – online food delivery software.
Hope you like the article. Kindly share your comment below in the
comment section.
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